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Meet our team

Selvoy - Team
Selvoy - Team Sylwia Koleszka

Sylwia Koleszka
CEO Selovy

Sylwia Koleszka
CEO Selvoy

15 years of professional experience – working for banking, call/contact center, e-commerce and sales companies. Graduate of four universities: Jagiellonian University, Collegium Humanum – Main School of Management, College of Europe, Bogdan Janski Academy. She completed MBA studies, psychology in business, international coaching and sociology. Coach, trainer, AC/DC assessor, MaxieDisc business consultant. As a coach, she helps to improve development and managerial competencies, leading the Academy of Leadership, Academy of Managerial Competencies.

10 years of fascination with the human brain, neurosales, neuromarketing and neuroleadership. 5 years of extreme fascination with quantum physics, subconscious and superconscious. Advocate of systemic approach to organization, systemic settings in coaching and business.

Meet our team

Selvoy - Team

Mateusz Parobczy Sales Director

Selvoy - Team Tomasz Kaczmarski

Tomasz Kaczmarski COO

Selvoy - Team Grzegorz Skrobisz

Grzegorz Skrobisz Development Manager

Selvoy - Team

Anna Sobiecka Human Recources Team Leader

Selvoy - Team Katarzyna Zając

Katarzyna Zając Recruitment Specialist

Selvoy - Team Jarosław Janusz

Jarosław Janusz Customer Experience Manager

Selvoy - Team Shahid Zbigniew Iqbal

Shahid Zbigniew Iqbal Customer Experience Manager

Selvoy - Team Joanna Żądło

Joanna Żądło Sales Manager

Selvoy - Team Magdalena Jawień

Magdalena Jawień Sales Manager

Selvoy - Team Noemi Gregorczyk

Noemi Gregorczyk Back Office Manager

Selvoy - Team Anna Rapacz

Anna Rapacz Learning & Communication Specialist

Selvoy - Team Dariusz Płonka

Dariusz Płonka Call Center Traffic Analyst

Selvoy - Team Łukasz Kunicki

Łukasz Kunicki IVR Content Specialist

Selvoy - Team Agnieszka Kula

Agnieszka Kula Team Leader

Selvoy - Team Andżelika Doba

Andżelika Doba Team Leader

Selvoy - Team Gerardo Calderin Perez

Gerardo Calderin Perez Team Leader

Selvoy - Team Łukasz Hamerski

Łukasz Hamerski Team Leader

Selvoy - Team Mateusz Cieciora

Mateusz Cieciora Team Leader

Selvoy - Team Mateusz Kukawski

Mateusz Kukawski Team Leader

Selvoy - Team Michał Lewandowski

Michał Lewandowski Team Leader

Selvoy - Team Natalia Jędrysiak

Natalia Jędrysiak Team Leader

Selvoy - Team Aneta Leśniewska

Aneta Leśniewska Trainer

Selvoy - Team Anna Pyzik

Anna Pyzik Trainer

Selvoy - Team Dawid Pięta

Dawid Pięta Trainer

Selvoy - Team Krzysztof Galas

Krzysztof Galas Trainer

Selvoy - Team Magdalena Panek

Magdalena Panek Trainer

Our stories

Mateusz
Team Leader

I learned a lot and proved that you can sell ice to Eskimos, have
fun at the same time, and also earn a lot of money.

After returning from a longer vacation, I was looking for a company that would allow me to reconcile my private life and caring for an unruly pet with my professional life. Initially, without any experience, I took the position of a sales specialist. I have fond memories of this stage due to the work with great people and my personal development. I learned a lot and proved that you can sell ice to Eskimos, have fun at the same time, and also earn a lot of money. The experience that I gained guaranteed me, initially, a promotion to the position of a Trainer, and then a Leader taking care of the largest inbound campaign on the Polish market. Cooperation on this project has resulted in and allowed me to take care of a new Croatian team.

The fact that I do not speak the language was no obstacle. I used the knowledge of the English language and modern technologies and merged the team. I work with Croatians to this day and if someone still thinks that the slogan “development path” appears only during the introductory training, I can honestly say otherwise.

Selvoy - Team Decor

Thanks to the help of more experienced colleagues, my work became my passion every week.

I started my adventure in Selvoy in August 2018 as a sales specialist on the Portuguese market. Although I had no professional experience directly related to telephone sales before, thanks to internal training and the support of my superiors, I quicklyunderstood that this was an area in which I would like to develop in the long term. After about 8 months, I received an offer of promotion to the position of Junior Team Leader of the Spanish and Portuguese markets. I took up the challenge without thinking. Lots of new duties, new challenges, learning new skills essential for the TL position – thanks to the help of more experienced colleagues, my work became my passion every week.

In August 2020, I was promoted to the position of Team Leader and I have already led teams in the Brazilian, Mexican, Spanish and Portuguese markets. I can recommend work in Selvoy with a clear conscience to anyone, regardless of whether someone wants to develop as a salesperson or a Trainer / Team Leader.

Selvoy - Team
Gerardo
Team Leader
Selvoy - Team Decor
Selvoy - Team
Joanna
Sales Manager

The project I was about to do was temporary, but I got to know the team and ... stayed.

I have been cooperating with Selvoy since 2018. The project I was about to do was temporary, but I got to know the team and … stayed. Using the experience in project management that I gained in my several years of work in the Call Center industry, I built teams on the Czech and Romanian market from scratch. Before joining Selvoy, I completed numerous projects focused on sales, customer needs and experiences, as well as increasing revenues and optimizing costs.

I am a sociologist by profession. That is why I am driven by working with large, culturally and generational diverse teams, as well as building structures, promotion paths, tailored to the profile and needs of both employees and organizations.

Selvoy - Team Decor

To sum up, my whole adventure consists of three words: people, development and surprises.

My career at Selvoy will not be similar to any of the others. I could even say that it is unique. I started working at the end of July 2019 as an Office Assistant. I dealt with our beautiful office and widely understood administration. Every day I took care of our employees and had my hands full, sometimes quite unusual (which is a topic for a completely different, incredibly interesting story). Selvoy put a lot of emphasis on my development and after a few months of work I was promoted to the position of
Office Coordinator. The real revolution, however, was yet to come. In April 2021, I was offered the position of Team Leader of the Operational Team in the Back Office. I didn’t think long, although now I can admit that at the beginning I was terrified of the change, the number of duties and responsibilities. It turned out that despite all my doubts, I have a wonderful team, the work is more than interesting and I just feel good in it.

And when I started to get used to the new reality (and there was really a lot to do), I was offered the position of a manager of the entire Back Office department. So I am currently responsible for two teams: Back Office Operations and Customer Service, and for countless processes. To sum up, my whole adventure consists of three words: people, development and surprises.

Selvoy - Team
Noemi
Back Office Manager

Join us

Selyoy - Team Anna Sobiecka

Join us

Selvoy is more than a workplace. It’s a community where you can spread your wings. We are always looking for talented people.

Do you want to join us? Check our career site!

Selvoy - Team

Mateusz Parobczy

Sales Director

Selvoy - Team Decor

He has been managing projects in the CC industry since 2015.

Starting with B2C telephone sales, then managing service teams for one of the largest telecommunications companies, developing a new location for a debt collection company listed on the Warsaw Stock Exchange, participated in the expansion of the CC branch of companies from the loan industry. However, he is most satisfied with selling and observing better and better financial results of the team and the entire organization. At work, he appreciates the relationships built with him colleagues and clear rules. He believes that a day without checking analyzes, summaries and all kinds of numbers is a day wasted. Privately, a fan of tennis, martial arts and fishing.

Selvoy - Team Tomasz Kaczmarski

Tomasz Kaczmarski

COO

Selvoy - Team Decor

Associated with the Contact Center industry since 2004.

 He gained his professional experience in the internal customer service department of the largest cable TV networks in Poland. Then he developed the scale of projects related to service and sales for digital television in outsourcing call centers. For four years he managed operationally large and medium structures – up to 300 consultants. He carried out sales projects and helplines for clients from the following industries: telecommunications, publishing, banking and pharmaceuticals. Currently responsible for business scale development and implementation of new technological solutions.

Selvoy - Team Grzegorz Skrobisz

Grzegorz Skrobisz

Development Manager

Selvoy - Team Decor

Manager and Business Coach with over 10 years of experience in the Call Center industry.

During that time he gained experience in positions of Sales Team Leader, HR Department Coordinator, Trainer and Manager of Training and Development Department. Specialist in building effective teams and developing competences of sellers, leaders and trainers. A declared supporter of work at the grassroots. Believes that with consistency and perseverance, you can achieve any goal and make your dreams come true. He has over 6000 hours of work in a training room.

Selvoy - Team

Anna Sobiecka

Human Recources Team Leader

Selvoy - Team Decor

She has been with Selvoy since early 2020. At the beginning she was a Recruitment Specialist, currently she works as HR Team Leader.

She is a living example that you can make your career path out of your passion for talking to people. Her career in the recruitment and sales industry started in 2009. Thanks to postgraduate studies in Coaching, she consolidated her knowledge in the field of verification, effective management and competence development. On a daily basis, Ania organizes and manages the work of the recruitment department. She deals also with complex recruitment processes for each of the over a dozen of served markets and managerial staff. Additionally, she supports in solving HR issues. According to the principle he follows: “actions work, plans don’t”, she uses every moment for development, both professionally and personally. She loves to expand her culinary horizons, explore the secrets of medicine, and for the balance of body and spirit, she runs and practices yoga.

Selvoy - Team Katarzyna Zając

Katarzyna Zając

Recruitment Specialist

Selvoy - Team Decor

From the beginning of her career path, Katarzyna's work has been about other people, whom she puts first.

She continues to focus on quality and effectiveness. She is a psychologist and continues to expand her knowledge in this area with great interest. Thanks to this experience she understands people’s behavior, their choices and can choose the right method of motivation to increase job satisfaction and have a real impact on the achieved results.

Selvoy - Team Jarosław Janusz

Jarosław Janusz

Customer Experience Manager

Selvoy - Team Decor

On board since 2018. A demon for work and a bookworm. He sees the world in colors.

Insights is the path he chose because shades of grey are not his style. Supposedly erudite, but not familiar with the concept of regress. Creator of his own management style called WOW, where anagram WOW can be deciphered as Goal Setting – Work Organization – Assumptions Verification (Wyznaczanie celów – Organizacja pracy – Weryfikacja założeń). He tries to put his professional experience on paper – ‘801 days’ are coming!

Selvoy - Team Shahid Zbigniew Iqbal

Shahid Zbigniew Iqbal

Customer Experience Manager

Selvoy - Team Decor

Leader with 6 years of experience leading teams composed of entrepreneurs as well as employees.

He started his adventure with financial business in 2016, and since then he has successively expanded his competences in areas such as leading sales projects, financial analysis, investments and marketing. Since 2022, he has been leading a training team as CX Manager supporting sales teams operating on 7 European markets. Privately, he is engaged in running his own IT business. Open to people, with strong communication and sales skills.

Selvoy - Team Joanna Żądło

Joanna Żądło

Sales Manager

Selvoy - Team Decor

Manager and sociologist with many years of experience in the call center industry.

She has created structures and coordinated sales projects in the telecommunications, event and health & beauty industries. The areas in which she is most effective are employee development, recruitment, sales and process optimization at every stage of the project. What gives her the most motivation and energy to act is the multicultural and multigenerational team she works with.

Selvoy - Team Magdalena Jawień

Magdalena Jawień

Sales Manager

Selvoy - Team Decor

Manager of the largest inbound campaign on the Polish market in Selvoy.

She started working in CC 11 years ago. Over the years she has gained extensive experience in three areas: direct sales, team management and training. She is the winner of the nationwide “Telemarketer of the Year” contest organized by the Polish Direct Marketing Association SMB. She is said to have more energy than the entire power industry in Poland. Among her friends she is hailed the “Queen of Sales”, not only because of her maiden name.

Selvoy - Team Noemi Gregorczyk

Noemi Gregorczyk

Back Office Manager

Selvoy - Team Decor

Noemi manages the Back Office department.

She started her career in organization as an office assistant, and two years later she became the manager of the Back Office department. On a daily basis, she is responsible for the work of two teams – Back Office Operations and Customer Service. The most important things for her at work are the people she works with. She believes that they are the basis for the success of any project. Each person in the Noemi department has a unique contribution to what the Back Office looks like today. She considers the ability to organize as her strongest point, emphasizing that this is the basis of all her successes. Privately, you can talk to her about superhero movies and series, good food and ideas for holidays.

Selvoy - Team Anna Rapacz

Anna Rapacz

Learning & Communication Specialist

Selvoy - Team Decor

She started working in the company over 2 years ago as a Sales Specialist.

After gaining experience in the field of sales, she was promoted to the position of Learning & Communication Specialist, where she deals with moodle platform administration, creating e-learning and training presentations. She enjoys working with people and sharing her knowledge and experience. She is motivated by continuous development and progress in the group. Privately, she studies intellectual property law and is passionate about singing.

Selvoy - Team Dariusz Płonka

Dariusz Płonka

Call Center Traffic Analyst

Selvoy - Team Decor

Dariusz started his cooperation with Selvoy in the Czech market as a Sales Specialist and was promoted to the position of Call Center Traffic Analyst

Dariusz’s main tasks include monitoring, coordination and optimization of the call volume in all markets, as well as activities influencing the realization of KPIs related to the efficiency of teams. He graduated with honors from Silesian University in Opava – School of Business Administration.

Selvoy - Team Łukasz Kunicki

Łukasz Kunicki

IVR Content Specialist

Selvoy - Team Decor

His adventure with the call center industry started in 2014.

Since then, he successively expanded his knowledge and skills in the field of broadly defined sales psychology. In December 2016, he joined the Warsaw branch of Selvoy as a salesperson. In 2017, he took the position of a sales trainer, in the meantime, for several months he had the opportunity to gain experience as a Team Leader. In March 2022, he joined the IVR team as the IVR Content Specialist. Privately, he is interested in cycling, gaming, drawing and science fiction movies.
Selvoy - Team Agnieszka Kula

Agnieszka Kula

Team Leader

Selvoy - Team Decor

For 11 years she has been associated with call center industry, which she got to know "inside out" starting as a telephone customer consultant.

She used the knowledge gained at that time to create and expand after-sales structures and improve the quality of calls. It wasn’t long before she discovered that her place in the workplace was to lead and improve sales teams, something she continues to do today. Outside of work, she devotes time to her family with which she loves to explore nature. She is in love with cats, motorcycles and red wine.

Selvoy - Team Andżelika Doba

Andżelika Doba

Team Leader

Selvoy - Team Decor

She has been working for the organization for 6 years, currently holding the position of Team Leader on the French market.

She started her adventure with the call center industry in Selvoy, getting to know it from behind the scenes thanks to her work on foreign markets as a telephone customer consultant, quality specialist and a specialist in the back office department. She puts her acquired skills to good use in building and managing a team and in optimizing service processes. In her professional and private life she focuses on development. Outside of work, she travels, cooks and explores the mountain world on her bike.

Selvoy - Team Gerardo Calderin Perez

Gerardo Calderin Perez

Team Leader

Selvoy - Team Decor

Team Leader who has been managing the Portuguese and Spanish markets since 2019.

In his work, he uses both his sales knowledge and from other areas, gained while working as a physiotherapist. His interests include soccer, deepening his knowledge of the Polish language and his son Leo.

Selvoy - Team Łukasz Hamerski

Łukasz Hamerski

Team Leader

Selvoy - Team Decor

Team leader with 5 years of experience in sales.

He started working in the industry in 2017 serving business clients of one of the largest telecom operators in Poland. He continued his experience by implementing outbound campaigns. Thanks to his daily commitment, he was quickly promoted. Currently, he leads his team with great success and enjoys sharing the knowledge he has gained. Outside of work, he finds time to cultivate family traditions by floating hundreds of tourists down the Dunajec River. Flisacki hard uses not only in his private life, but also in his professional career.

Selvoy - Team Mateusz Cieciora

Mateusz Cieciora

Team Leader

Selvoy - Team Decor

He started working in the call center industry 3 years ago.

Initially, he worked as a telephone customer advisor in the telecom industry. He joined Selvoy in October 2019. As a responsible, confident and open-minded person, he found himself very well in the new environment and was promoted to Team Leader after only a few months of work. On a daily basis, he works with a group of great people whose goal is broadly defined development. Mateusz’s hobbies include physical activity and discovering new places.

Selvoy - Team Mateusz Kukawski

Mateusz Kukawski

Team Leader

Selvoy - Team Decor

He started as a consultant.

He was quickly promoted to the position of trainer. Currently, as a Leader, he manages the Croatian and Hungarian markets. He uses the experience he gained to effectively develop his specialists. Outside of work, he enjoys weight training, the world’s cutest dog and all issues related to the IT industry.

Selvoy - Team Michał Lewandowski

Michał Lewandowski

Team Leader

Selvoy - Team Decor

His professional work is connected with his great passion - sales.

He derives satisfaction from learning about new trends, sales training and personal participation in sales processes. For over 10 years he has been working in various sales teams, since 2012 he has held managerial positions in companies operating in the financial, insurance and energy sectors. He assumes that a good atmosphere is the biggest catalyst for efficient and effective work. Privately a lover of board games, bad movies and bad football.

Selvoy - Team Natalia Jędrysiak

Natalia Jędrysiak

Team Leader

Selvoy - Team Decor

Philologist by education, graduate of the University of Leipzig in Germany, where she took her first steps in the outsourcing industry.

Manager and team leader with 7 years of experience in the BPO industry, leading foreign markets in customer service, e-commerce and sales. She is distinguished by great creativity, energy and leadership – she can fight for her people like a lioness. In her professional career she is not afraid of challenges, loves introducing innovative solutions and is open to new experiences.

Selvoy - Team Aneta Leśniewska

Aneta Leśniewska

Trainer

Selvoy - Team Decor

Sales Trainer with over 10 years of experience gained on managerial positions in international companies from financial and FMCG sectors.

Her main achievements concerned building customer experience measured by Customer Satisfaction Index, optimization of processes and procedures influencing enhancement of work efficiency in subordinate teams and introduction of innovative methods of employee motivation, which translated into achievement of sales targets. Inspiring, supporting and strengthening individual engagement of employees ensures fast adaptation of the organization in changing business conditions, which allows to build a sustainable competitive advantage.

Selvoy - Team Anna Pyzik

Anna Pyzik

Trainer

Selvoy - Team Decor

Anna started her career at CC 6 years ago. She has been in Selvoy for 2 years.

Previously she held the position of Sales Consultant on the Polish market. Today, she is Team Leader for the Polish and Swedish markets. She has experience in sales and team management. She enjoys taking up new challenges and is characterized by openness and commitment. She values her work in Selvoy for the possibility of continuous development.

Selvoy - Team Dawid Pięta

Dawid Pięta

Trainer

Selvoy - Team Decor

Dawid has over 4 years of experience in sales.

His tasks include conducting initial training, introducing new employees to the company’s structures, as well as supporting sales teams. Open to working with people, he is able to establish a relationship, thanks to which he easily wins their trust. Constantly looking for new solutions, and then successfully implement them. Outside of work he fulfills himself by taking part in many musical projects as a guitarist.

Selvoy - Team Krzysztof Galas

Krzysztof Galas

Trainer

Selvoy - Team Decor

He started his professional career in the Call Center industry 11 years ago.

For a year he gained experience as a salesman. Then as a Sales Team Leader. He started working for Selvoy in November 2017. For a year and a half he has been providing training support to salespeople and sales teams. He has a lot of experience, which he is happy to share. There is a lot of understanding in his activities with salespeople. Together with them, he looks for motivation, builds their resistance to stress, helps them achieve their goals. The greatest satisfaction for him is when the participant of his coaching, properly guided, comes to conclusions on his own and begins to implement them in his actions. Privately he is interested in cars and sports. In his free time he likes to read books that improve his skills.

Selvoy - Team Magdalena Panek

Magdalena Panek

Trainer

Selvoy - Team Decor

Administrative Technician by education, currently a sales trainer who not only passes on knowledge but also teaches how to use it to make work enjoyable and profitable.

Over ten years spent in several call centers, allows her to have a completely different perspective on her work. In her trainings there is a lot of positive energy and unconventional approach to passing knowledge, which allows even inexperienced people to take up a job. She is an advocate of education by results, she is constantly learning and likes to do it, privately she is a trainer of Polish Shooting Sports Association, she is not afraid of systematic work, and she also draws her experience from working among sportsmen. She is not afraid of difficult challenges and a large dose of emotions, as well as an empathetic approach to people, which she practices in her work with blind athletes. Infected by M. Rosenberg’s positive communication, she also tries to implement it in her professional work and private life.