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Selvoy - About us

We are customer experience experts

We are customer experience experts. As an international omnichannel contact center, for over 7 years we’ve been collecting extensive know-how. We know for a fact that it’s the cumulative effect of multiple touchpoints that influences the customers’ choices and purchasing decisions.

„We’re here to make sure they choose you”
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We are customer
experience experts

Selvoy - About us

Interaction for us is
more than one-way
contact with the client

Interaction for us is more than
one-way contact with the client

Interaction is a dialogue that entails much more than effective conversions. We’re not only creating a unique customer journey on multiple levels that results with a relationship, but we’re also analyzing the data assembled within the process.

„Based on direct communication with customers, we’re able to bring out the potential of each brand, developing a client-oriented strategy and make their experience better”
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Mission

Supporting our clients in achieving their business
goals by creating a unique consumer experience
in every interaction.

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Vision

Being the best business partner for our clients that
always brings maximum results
on a global scale.

Our values

Development

We treat development as a priority in various areas. We consider our clients, employees and the organization. We train our teams periodically, provide them with individual advice and give them the pportunity to develop. On the other hand, we are constantly working on improving the quality of our services and always expanding business horizons.

Diversity

We are defined by interculturalism. Our teams are made up of people from different nationalities, generations and cultures. They are all unique to us. Combined with openness to the world, it gives us the opportunity to draw from worldwide resources and create our own solutions without barriers.

Commitment

Just striving to achieve goals is not enough. The true success is achieving them in real terms. We are ready for challenges. Overcoming our weaknesses together has become our hobby. By commitment, we understand not only hard work, but also an open mind and creating innovative solutions.

Flexibility

Flexibility for us is not only the ability to adapt to new conditions, but also to use this change to improve our position. The strategy of a flexible organization allows for its modification without interrupting operational activities, which guarantees uninterrupted operations.

Agility

We deliver the expected products thanks to the project team’s strong commitment to cooperation with the client. We use the creativity and innovation of individual team members by creating an environment conducive to such attitudes. We increase the efficiency of design work by transferring responsibility for the results of the project to the project team.

Courage

We created the first fully virtual contact center in Poland. We are not afraid of changes. We innovate them ourselves, while others follow in our footsteps. New technologies are synonymous with classics for us. We invest and we are not afraid of the future. Thanks to our courage, we become better and stronger.

Selvoy in numbers

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on the market
 
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cases handled
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